Terms of Service

Effective Date: May 28, 2026  |  Last Updated: May 28, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Giordano's ("Company," "we," "us," or "our"), the operator of the website located at giordanospizzas.digital (the "Website" or "Platform").

By visiting our Website, creating an account, placing an order, subscribing to any service, or otherwise engaging with any feature or content on this Platform, you expressly agree to these Terms. Your continued use of the Website following the posting of any changes constitutes your acceptance of those changes.

These Terms apply to all visitors, registered users, customers, and any other individuals who access or use our Website or services. If you are accessing this Website on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case "you" shall refer to that entity.

You must be at least 18 years of age to use this Website or place orders. By using this Website, you represent that you are at least 18 years old and have the legal capacity to enter into a binding contract under applicable United States law.

2. Description of Services

Giordano's operates as a food service business offering customers the ability to browse our menu, place online orders for delivery, carryout, or dine-in reservations (where applicable), and access promotional offers and loyalty programs through our Website. Our services include, but are not limited to:

• Online Food Ordering: Customers may browse our full menu and place orders for delivery or carryout through the Website.
• Menu Information: We provide detailed descriptions of our food and beverage offerings, including ingredients, allergen notices, and pricing.
• Account Registration: Users may create a personal account to manage their orders, save preferences, and access exclusive promotions.
• Loyalty and Rewards Programs: Registered users may participate in loyalty programs subject to separate program terms.
• Promotional Offers and Coupons: We may periodically offer discounts, coupons, and special deals through the Website.
• Customer Support: Users may contact our team for assistance with orders, feedback, or general inquiries.
• Nutritional and Allergen Information: We strive to provide accurate nutritional and allergen data; however, menu items and ingredients may change, and customers with severe allergies are encouraged to contact us directly before ordering.

We reserve the right to modify, suspend, discontinue, or restrict any aspect of our services at any time, with or without notice, without liability to you or any third party. We do not guarantee that the Website or any service will be available at all times or without interruption.

Our services are intended for personal, non-commercial use. Any use of the Website or its services for commercial purposes without prior written consent from Giordano's is strictly prohibited.

3. User Accounts and Registration

To access certain features of our Website, such as order history, saved addresses, and loyalty rewards, you may be required to create a user account. By registering, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information to keep it accurate.
• Keep your login credentials confidential and not share your password with any third party.
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account.
• Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account at any time if we reasonably believe that the information you provided is inaccurate, outdated, or in violation of these Terms. You may request the deletion of your account by contacting us at the email address listed in Section 14.

4. User Obligations and Prohibited Activities

By using our Website, you agree to use it only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit their use and enjoyment of the Website. You agree to comply with all applicable federal, state, and local laws, including but not limited to the laws of the United States of America.

4.1 User Obligations

You are solely responsible for your conduct on this Website. You agree to:

• Use the Website only for its intended purpose of ordering food and accessing related services.
• Ensure that all order information, including delivery addresses and payment details, is accurate and complete.
• Be present or arrange for a responsible adult to receive delivery orders at the specified address.
• Treat our staff, delivery personnel, and other users with respect.
• Comply with all applicable food safety guidelines and requirements.

4.2 Prohibited Activities

You expressly agree NOT to engage in any of the following activities:

• Using the Website for any unlawful purpose or in violation of any federal, state, or local regulations.
• Attempting to gain unauthorized access to any part of the Website, its servers, or any related systems or networks.
• Transmitting any viruses, malware, ransomware, or other harmful code through the Website.
• Engaging in data scraping, crawling, spidering, or any unauthorized automated data collection from the Website.
• Misrepresenting your identity or impersonating any person or entity.
• Submitting false, fraudulent, or misleading orders, reviews, or information.
• Attempting to manipulate pricing, promotions, or coupon systems through fraudulent means.
• Posting or transmitting any content that is defamatory, obscene, offensive, harassing, or otherwise objectionable.
• Collecting or storing personal information about other users without their consent.
• Using our Website to send unsolicited communications, including spam or promotional materials.
• Reverse engineering, decompiling, or disassembling any portion of the Website's software.
• Interfering with or disrupting the integrity or performance of the Website or its servers.
• Bypassing or circumventing any security measures implemented on the Website.
• Creating multiple fraudulent accounts to exploit promotional offers or loyalty rewards.

Violation of any of these prohibited activities may result in immediate termination of your account, cancellation of your orders, and, where appropriate, referral to law enforcement authorities.

5. Orders, Payments, and Pricing

5.1 Order Placement

By placing an order through our Website, you are making an offer to purchase the selected food items and any associated services. All orders are subject to acceptance by Giordano's. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to situations involving suspected fraud, inaccurate pricing, or unavailability of items.

Once an order has been submitted and confirmed, modifications may not be possible. Please review your order carefully before completing checkout. If you need to make changes or cancel an order, contact us as soon as possible at [email protected], and we will make reasonable efforts to accommodate your request.

5.2 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices displayed at the time of checkout are the prices you will be charged. We strive to ensure pricing accuracy; however, in the event of an error, we reserve the right to correct the price and notify you, giving you the option to proceed with the corrected price or cancel your order.

Prices do not include applicable taxes, delivery fees, or service charges unless otherwise stated. Such additional charges will be disclosed clearly during the checkout process prior to final order confirmation.

5.3 Payment Terms

We accept various forms of payment as indicated at checkout, which may include major credit and debit cards, digital wallets, and other online payment methods. By submitting payment information, you represent and warrant that:

• You are authorized to use the payment method provided.
• The payment information you provide is accurate and complete.
• You will be responsible for all charges incurred through your account.

All payment transactions are processed through secure third-party payment processors. We do not store your full credit card details on our servers. Your payment information is subject to the terms and privacy policies of the respective payment processors.

5.4 Refunds and Cancellations

Refunds may be issued at Giordano's sole discretion in cases where an order was incorrectly prepared, items were missing, or the food was unsatisfactory. Refund requests must be submitted within 24 hours of order delivery or pickup by contacting us at [email protected]. We may require photographic evidence to process a refund claim. Approved refunds will be credited back to the original payment method within 5–10 business days, depending on your financial institution.

5.5 Promotional Codes and Discounts

Promotional codes, coupons, and discount offers are subject to specific terms and expiration dates and may not be combined with other offers unless expressly stated. We reserve the right to revoke promotional codes that are used fraudulently or in violation of these Terms.

6. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, icons, photographs, images, audio clips, digital downloads, menu designs, software, and the overall compilation of the Website (collectively, the "Content"), is the exclusive property of Giordano's or its content licensors and is protected by United States copyright law, trademark law, and other applicable intellectual property laws.

The Giordano's name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Giordano's. You are not permitted to use any of these marks without prior written permission from us.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use of ordering food and accessing related services. This license does not include the right to:

• Copy, reproduce, distribute, or create derivative works from any Content.
• Use any data mining, robots, or similar data-gathering tools on the Website.
• Download or copy account information for the benefit of any other merchant or entity.
• Use the Website or its Content for any commercial purpose without our prior written consent.

Any unauthorized use of our intellectual property may violate copyright laws, trademark laws, and other applicable regulations, and may result in legal action. All rights not expressly granted in these Terms are reserved by Giordano's.

If you believe that any Content on our Website infringes upon your intellectual property rights, please notify us in accordance with the Digital Millennium Copyright Act (DMCA) at [email protected].

7. Disclaimers and "As-Is" Basis

YOUR USE OF THIS WEBSITE AND ALL SERVICES PROVIDED HEREUNDER IS AT YOUR SOLE RISK. THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, GIORDANO'S EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Warranties that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.
• Warranties regarding the accuracy, completeness, or reliability of any content, information, or materials on the Website.
• Warranties related to the timeliness of delivery estimates provided through the Website.

We do not warrant that any nutritional or allergen information provided on the Website is complete or entirely free of errors. Customers with severe food allergies or dietary restrictions are strongly encouraged to contact us directly before placing an order. We are not responsible for adverse reactions resulting from undisclosed allergens or ingredients.

The Website may contain links to third-party websites, including payment processors and social media platforms. These links are provided for your convenience only. We do not endorse and are not responsible for the content, privacy practices, or services of any third-party websites. Your access to and use of third-party websites is at your own risk.

Some jurisdictions do not allow the exclusion of implied warranties. If you reside in such a jurisdiction, some of the above disclaimers may not apply to you to the extent prohibited by law.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES FEDERAL AND STATE LAW, GIORDANO'S, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES, INCLUDING BUT NOT LIMITED TO:

• Loss of revenue, profit, or business.
• Loss of data or information.
• Loss of goodwill or reputation.
• Physical injury or property damage arising from food consumption, except as required by applicable law.
• Unauthorized access to or alteration of your transmissions or data.
• Statements or conduct of any third party on the Website.
• Any other matter relating to the Website or its services.

IN NO EVENT SHALL GIORDANO'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO GIORDANO'S IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

The limitations and exclusions in this section apply regardless of whether the liability is based in contract, tort (including negligence), strict liability, or any other legal theory, even if Giordano's has been advised of the possibility of such damages.

Certain states within the United States do not allow the limitation or exclusion of incidental or consequential damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Giordano's, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use of the Website or services in a manner not authorized by these Terms.
• Your violation of any applicable federal, state, or local law or regulation.
• Your violation of any third party's rights, including intellectual property rights, privacy rights, or rights of publicity.
• Any content or information you submit, post, or transmit through the Website.
• Any fraudulent, negligent, or intentionally wrongful acts or omissions by you.

Giordano's reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You agree not to settle any such claim without the prior written consent of Giordano's.

10. Food Safety and Allergen Notice

Giordano's is committed to providing high-quality food products prepared in accordance with applicable United States food safety standards, including regulations administered by the U.S. Food and Drug Administration (FDA) and applicable state health codes.

Our food is prepared in facilities that handle common allergens including, but not limited to, gluten/wheat, dairy, eggs, peanuts, tree nuts, soy, fish, and shellfish. While we take precautions to prevent cross-contamination, we cannot guarantee that any menu item is completely free from allergens. Customers with known food allergies are strongly encouraged to contact us directly before placing an order.

Giordano's shall not be held liable for adverse health reactions resulting from undisclosed allergies, misrepresented dietary needs, or consumption of food items by individuals with known sensitivities who fail to notify us prior to ordering.

11. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to conflict of law principles. To the extent that any state-specific laws apply, they shall be the laws of the state in which Giordano's is registered and operates.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Website shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

These Terms are also subject to applicable federal consumer protection laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Nothing in these Terms shall be construed to limit any rights you may have under applicable federal consumer protection laws.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal dispute proceedings, you agree to first contact Giordano's informally by sending a written notice to [email protected] describing the nature of your dispute and the relief you are seeking. We will make a good faith effort to resolve the dispute within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally, either party may pursue formal dispute resolution as outlined below.

12.2 Binding Arbitration

Except for claims that qualify for small claims court, any dispute, controversy, or claim arising out of or relating to these Terms, the breach, termination, or validity thereof, or your use of the Website or services, shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as amended from time to time. The arbitration shall be conducted in English and shall take place in the United States. The arbitrator's decision shall be final and binding upon both parties.

The arbitration shall be conducted on an individual basis. YOU AND GIORDANO'S EACH AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION OR PROCEEDING.

12.3 Exceptions to Arbitration

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidentiality obligations, or other rights where irreparable harm would result.

12.4 Small Claims Court

Either party may bring an individual action in small claims court in lieu of arbitration, provided the claim qualifies and remains in small claims court.

12.5 Time Limitation on Claims

Any claim or cause of action arising from or related to your use of the Website or these Terms must be filed within one (1) year after the claim arose, or it will be permanently barred.

13. Term and Termination

These Terms are effective as of the date you first access or use the Website and shall remain in full force and effect for as long as you continue to use the Website or maintain an account, unless earlier terminated in accordance with these Terms.

13.1 Termination by You

You may terminate your use of the Website and close your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations arising prior to the termination, including any outstanding payments.

13.2 Termination by Giordano's

We reserve the right, at our sole discretion and without prior notice, to suspend or permanently terminate your access to the Website and any associated accounts for reasons including, but not limited to:

• Violation of any provision of these Terms.
• Fraudulent, deceptive, or illegal conduct.
• Chargebacks or disputed payments initiated without valid reason.
• Abusive behavior toward staff, delivery personnel, or other users.
• Any conduct that we believe is harmful to Giordano's, its users, or third parties.

13.3 Effect of Termination

Upon termination, your right to access and use the Website will immediately cease. Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to provisions relating to intellectual property, limitation of liability, indemnification, and dispute resolution.

14. Changes to Terms

We reserve the right to modify, update, or revise these Terms of Service at any time and at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and may provide additional notice by posting a prominent notice on the Website's homepage or by sending an email notification to registered users.

Your continued use of the Website following the posting of revised Terms constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically. If you do not agree to the revised Terms, you must stop using the Website.

We will not make changes retroactively applicable to disputes that arose before the effective date of such changes, except as required by applicable law.

15. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information in compliance with applicable United States privacy laws. We encourage you to review our Privacy Policy carefully.

To the extent you are a California resident, your use of this Website may be subject to the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), which provide additional rights regarding the collection, use, and sale of personal information. Please refer to our Privacy Policy for more details about your rights and how to exercise them.

16. Third-Party Services and Links

The Website may integrate with or contain links to third-party services, websites, applications, or content, including social media platforms, payment processors, delivery partners, and marketing tools. These third-party services are not under the control of Giordano's, and we are not responsible for their content, privacy practices, or terms of service.

Our inclusion of links to third-party websites does not imply any endorsement, approval, or recommendation of such websites or their operators. We encourage you to review the terms of service and privacy policies of any third-party services you access through or in connection with our Website.

In the event you engage with third-party delivery platforms to access Giordano's menu or services, additional terms of those platforms may apply. Giordano's is not responsible for errors, delays, or service failures attributable to third-party delivery platforms.

17. Force Majeure

Giordano's shall not be liable for any failure or delay in the performance of its obligations under these Terms arising out of or caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, public health emergencies, civil unrest, labor disputes, government actions, power outages, internet failures, or other events outside our reasonable control ("Force Majeure Events").

In the event of a Force Majeure Event, we will make commercially reasonable efforts to notify you as soon as practicable and to resume services as quickly as feasible under the circumstances.

18. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be unlawful, void, invalid, or unenforceable for any reason, such provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions. The remaining provisions shall continue in full force and effect.

In such circumstances, the invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely approximates the intent and economic effect of the original provision to the greatest extent possible under applicable law.

19. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Giordano's on the Website, constitute the entire agreement between you and Giordano's with respect to the subject matter herein and supersede all prior and contemporaneous communications, agreements, understandings, and representations, whether oral or written, between the parties regarding such subject matter.

No waiver by Giordano's of any breach or default of any provision of these Terms shall be deemed a waiver of any preceding or subsequent breach or default. Failure of Giordano's to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

20. Accessibility

Giordano's is committed to making our Website accessible to all users, including individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) and applicable accessibility standards to the extent reasonably practicable. If you experience any difficulty accessing our Website or services due to a disability, please contact us at [email protected] so that we may assist you.

21. No Agency or Partnership

Nothing in these Terms shall be construed to create any partnership, joint venture, agency, franchise, or employment relationship between you and Giordano's. You have no authority to make any representations or commitments on behalf of Giordano's, and you agree not to represent yourself as an agent or representative of Giordano's for any purpose.

22. Assignment

You may not assign or transfer these Terms, or any of your rights or obligations hereunder, to any third party without the prior written consent of Giordano's. Giordano's may freely assign or transfer these Terms and any rights or obligations hereunder in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, without notice to you. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

23. Feedback and Submissions

If you provide Giordano's with any feedback, suggestions, ideas, reviews, or other submissions regarding the Website or our services (collectively, "Feedback"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display such Feedback in any media worldwide without compensation to you.

You represent and warrant that your Feedback does not violate any third-party rights and that you have all necessary rights to grant us the foregoing license. We are under no obligation to maintain any Feedback in confidence, compensate you for any Feedback, or respond to your Feedback.

24. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, or if you wish to exercise any of your rights as described herein, please contact us using the information below:

We will make reasonable efforts to respond to all inquiries within five (5) business days. For urgent matters related to active orders, please use the contact information provided at checkout or on the Website's contact page.

These Terms of Service were last updated on May 28, 2026. By continuing to use giordanospizzas.digital, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety.